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We deliver sustainable shareholder value via the six key activities of our business model.

Industry leading
customer experience
  • We aim to understand our customers’ needs and to provide a first–class experience for them
  • We are focused on maintaining the very highest levels of quality, being the only major housebuilder to win HBF 5 Star status for customer satisfaction for fifteen years running

HBF 5 Star customer rating

Being rated 5 Star for 15 years in a row, which means that over 90% of our customers would recommend us to their friends and family, demonstrates our commitment to providing an industry-leading customer experience.

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