Customer Care

Putting You First (PDF)

The purchase of your new home is likely to be one of the largest investments you make. If you choose to buy from Barratt, we want to build you a home that meets all your expectations and of which you will be proud. We also want every stage of the purchase to be a happy and positive experience for you and your family. We are therefore committed to putting our customers first and to delivering the highest standards of quality and customer service.

We place our customers at the heart of everything we do and we want you to feel confident that you have made the right decision when buying a Barratt Home. We aim to achieve this by:

• Actively promoting our Customer Code of Practice to all employees and suppliers setting out the values and principles to which the company aspires.
• Our commitment to our Customer Care Charter, which clearly sets out the standards of quality and service you should expect when you purchase a Barratt home.
• Actively seeking feedback from our customers and monitoring performance standards to identify ways of improving both quality and customers service.
• Ensuring that our staff take care of you and “Put You First”